Terms of Service

By creating an account, subscribing, or using Quironex (the "Service"), you accept these Terms of Service and our Privacy Policy. If you do not agree, do not use the Service.

Quironex provides tools to manage patients, appointments, care plans, measurements on radiographic studies, and postural analysis, among other features.

The Service is a professional support and practice-organization tool. It is NOT a medical device, it does not make diagnoses, and it does not replace the clinical judgment or assessment of the professional.

The measurements, calculations, postural analyses, and results the Service displays depend on the data entered by the professional (for example, calibration and point placement) or that the Service detects automatically from photographs or other images, and carry an inherent variability and margin of error. The professional must review and validate every result before using it and is solely responsible for interpretation and for diagnostic and therapeutic decisions about their patients. Quironex is not responsible for clinical decisions made based on the Service.

In particular, the photogrammetric measurements in the postural analysis module are indicative and not diagnostic: they are obtained by automatic detection of anatomical points on photographs, their accuracy depends on capture conditions, and they are not equivalent to radiographic measurements or to palpation of anatomical landmarks. The Service does not classify or grade the patient’s clinical status; the conclusion of the report is written and signed by the professional.

You are responsible for the accuracy of your registration data, for keeping your credentials confidential, and for all activity under your account. Notify us immediately of any unauthorized use of your account.

You represent and warrant that you are a duly licensed professional (or staff authorized by one) to practice and to process health data under applicable law, and that you comply with the legal, ethical, and regulatory obligations of your profession. Using the Service does not exempt you from any of those obligations.

The processing of personal data is governed by our Privacy Policy. With respect to your patients data, you act as the data controller and Quironex processes it on your behalf and under your instructions, applying reasonable security measures.

You are responsible for having the legal bases and consents required to upload and process your patients data in the Service, including health data, which are sensitive data.

The Service is offered on a subscription basis, in monthly or annual plans, at the prices published on quironex.com. Subscriptions renew automatically at the end of each period (monthly or annual) at the then-current price, until you cancel.

Prices are stated in United States dollars and charged in the applicable local currency, at the exchange rate in effect at the time of each charge. As a result, the amount charged in local currency may vary from one period to another even if the price in dollars does not change. The renewal reminder we send before each charge states the amount to be debited.

Payments are processed through Mercado Pago, a third-party payment provider. Applicable taxes may be added depending on your jurisdiction.

The Founder Price is a promotional launch condition, limited to the allotment of subscriptions published on quironex.com. A place is secured by payment being credited, not by starting the purchase process. Once the allotment is filled, new subscriptions are contracted at the then-current list price; those who already secured the Founder Price keep it.

If, for technical reasons, payments are credited in excess of the published allotment, Quironex will honor the Founder Price for those subscriptions.

The Founder Price is retained with no time limit for as long as the subscription remains active and uninterrupted, whichever billing cycle was contracted: if it is cancelled and later contracted again, the new subscription is governed by the then-current list price. The freeze refers to the price stated in United States dollars; the amount in local currency may vary as set out in the previous clause.

You may cancel at any time from within the app or by writing to soporte@quironex.com. We charge no cancellation fee. Cancellation stops future renewals and you keep access until the end of the period you already paid for, except in the event of suspension or termination on the grounds set out in these Terms. The functional scope of each plan may change over time; we will endeavor to ensure that such changes do not materially reduce the features of the plan you contracted during the current period.

If you change plans during a period already paid for, the change takes effect from the following period or, if we apply it immediately, the difference is credited as a balance toward your future renewals, without giving rise to any right to a cash refund.

The Service is contracted by periods and is provided on a continuous basis throughout the entire contracted period, from the activation of your account. The price corresponds to making the Service available for that full period, regardless of how often or how intensively you use it. The annual plan has a lower equivalent monthly price than the monthly plan precisely because it entails a commitment for the full period: that price reduction is the consideration for the non-refundable nature of the period. Accordingly, except in the cases set out below, current or elapsed periods are neither prorated nor refunded, including if you stop using the Service before they end, and amounts paid are not refundable for a change of mind or lack of use.

You declare that you contract the Service for your professional or business activity and that you integrate it into your process of providing services to third parties, and not for personal or household use. You further request and expressly consent that performance begin immediately, from the activation of your account, without waiting for the expiry of any withdrawal or cooling-off period that may apply. To the extent that the law applicable to your purchase provides that beginning performance at your request extinguishes or limits that right, that law shall govern; and if such a right does apply and you exercise it, the proportionate value of the Service actually provided up to the notification of your decision shall be deducted from the amount to be refunded.

Notwithstanding the foregoing, we will refund only the following, and to the extent indicated in each case:

• duplicate charges and billing errors that we verify, limited to the amount overcharged; where the error is attributable to the payment processor, we will pursue the claim with them and assist you throughout the process;
• a credit equal to the proportionate value of the affected days, applicable to your next renewal, where the Service remains inaccessible for reasons attributable to Quironex for more than 72 consecutive hours or for more than 5% of the hours in a calendar month; scheduled and announced interruptions are excluded, as are those caused by third parties, by your connectivity or equipment, or by fortuitous events or force majeure, and this credit is the sole and exclusive remedy for Service interruptions;
• a cash refund of the unelapsed portion of the period already paid for, where unavailability attributable to Quironex exceeds 15 calendar days, where we terminate your account for reasons unrelated to a breach by you or to non-payment, or where we discontinue the Service before the end of a period already paid for;
• cases in which a mandatory rule applicable to your purchase, according to your country of residence, requires a refund, and only to the extent and for the period it requires.

Outside these cases, and without prejudice to any promotional conditions we have published that form part of your purchase, any refund is a discretionary goodwill decision by Quironex: it is assessed case by case, sets no precedent, and creates no entitlement in respect of future requests. Any discretionary refund may be conditioned on the immediate termination of the account and on no chargeback or payment dispute having been initiated for the same charge. No refund may exceed the amount actually paid, and complimentary, discounted, or promotionally priced access does not give rise to any right to a refund.

If you prefer to evaluate the Service without committing for a long period, you can subscribe to the monthly plan and cancel it before the next renewal, at no charge. The annual plan is intended for those who have already decided to incorporate the Service into their practice, and its lower price reflects that commitment.

To request a refund, write to soporte@quironex.com from your account email address, stating the reason; we will identify the payment from your account details, and you may attach the receipt if you have it at hand. We will respond within 10 business days. If you initiate a chargeback or payment dispute without contacting us first, we may suspend the account until it is resolved. Any applicable refunds are processed through Mercado Pago and credited to the original payment method, for the nominal amount actually received and in the currency of the charge, without interest, adjustment, or revaluation for exchange-rate movements, within that provider's timeframes.

Purchases completed under earlier versions of these Terms are governed, as regards refunds, by the refund policy in effect on the date they were made, until the end of the period then contracted; if you would like to see the text that applies to you, write to soporte@quironex.com and we will send it to you. This clause applies to purchases and renewals after its effective date. Nothing in this clause limits rights that cannot be excluded or restricted by law.

You agree not to use the Service for unlawful purposes, not to upload content you have no right to process, not to attempt to breach security or the isolation between organizations, and not to resell or sublicense the Service without authorization.

You agree to indemnify and hold harmless Quironex and its owners from any claim, damage, loss, or expense (including reasonable legal fees) arising from: (a) your use of the Service; (b) the processing of your patients or third parties data; (c) your breach of these Terms or of applicable law; or (d) your clinical decisions. This obligation survives the termination of your account.

The Service, its software, brand, and content are owned by Quironex or its licensors. The data you upload remains yours; you grant us a limited license to process it for the sole purpose of providing the Service.

We may suspend or terminate your account for a breach of these Terms, non-payment, or use that endangers security or third parties. You may close your account at any time. After termination, you will have thirty (30) calendar days to export your data before it is deleted, unless we are legally required to retain it. You may request help exporting it by writing to soporte@quironex.com.

The Service is provided "as is" and "as available." We make reasonable efforts to keep it operational and secure, but we do not guarantee uninterrupted or error-free availability. To the maximum extent permitted by law, Quironex shall not be liable for indirect, incidental, or consequential damages, or loss of profits.

To the maximum extent permitted by law, Quironex total aggregate liability to you, on any basis and regardless of the cause, shall not exceed the amounts actually paid by you in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these terms limits liabilities that cannot be excluded by law.

By checking the acceptance box, clicking "I accept," or continuing with the purchase or use of the Service, you give your electronic consent to these Terms and to the Privacy Policy, with the same effect as a signature. We recommend keeping a copy.

We may update these Terms and prices. We will notify you of material changes by reasonable means. Continued use of the Service after the effective date constitutes acceptance of the updated terms.

If any clause is held invalid, the rest remains in force (severability). These Terms, together with the Privacy Policy, constitute the entire agreement between you and Quironex. Failure to exercise a right does not constitute a waiver. You may not assign your rights without our consent; Quironex may assign them in connection with a reorganization or transfer of the business. We are not liable for failures arising from causes beyond our reasonable control (force majeure). Notices are given through the stated contact channels.

These Terms are published in Spanish, English, and Portuguese. The Spanish version is the only authentic one: in the event of any discrepancy of interpretation between versions, the Spanish text prevails.

These Terms are governed by the laws of the Republic of Argentina. Any dispute shall be submitted to the competent courts of Rosario, Santa Fe, Argentina, without prejudice to any mandatory rules applicable according to the subscriber's country of residence.

soporte@quironex.com — Quironex, Rosario, Santa Fe, Argentina.